Refund policy

You can return an item within 30 days of delivery. Email support@zenythpay.com with your order number. We'll send you a return number and the address to ship it to. Please don't send items back to the manufacturer.

To get a full refund, the item must be unused, in the condition you received it, and in its original packaging.

• If the box is damaged or written on, a $20 reboxing fee applies.
• If an item is used, damaged or missing parts, we deduct the difference between its new and refurbished price.
• We can't refund the cost of setting up and encrypting a terminal, or the cost of shipping.
• A terminal that's still locked to your account can't be refunded until it's unlocked. For every 30 days it stays locked after we receive it, a 15% restocking fee applies.
• A return we accept more than 30 days after delivery has a 10% to 30% restocking fee, depending on its condition.

We refund to the card you paid with once the item is back and inspected. Your bank may take a few days to show it.